Help

Please us the search facility at the top of each webpage to find what you are looking for. You can contact the DDP Network via the Contact page.

For more information about the DDP Network, please visit About the Network. Links to our Privacy Policy, Terms of Service can be found at the bottom of each webpage.

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FAQs

I’m a parent or caregiver, how can I find a therapist or practitioner for my family?
Please visit the Find a Practitioner in DDP near you page and search using the form.
I’m a certified Practitioner in DDP, when will my details be added to the Find a DDP Practitioner, Consultant or Trainer page?
If you’re already certified by the DDPI then your details will be added to the main Find a DDP Practitioner, Consultant or Trainer page. Please make sure you have provided the following information; Name, Qualifications, Certification level, contact details, County/State and Country. You can contact the DDP Network via the Contact page.
I am booked onto Level One training. Why isn’t it listed in the Events on the website?
The website only includes Level One and Two training that people can book on to. Some are commissioned by a Local Authority or a NHS Trust primarily for the people who work in the organisation. These are only included in the Events if they have places available for other people to apply for.
I would like someone in my area to run a one-day training course for my organisation. I am not sure how to do this. Who should I contact and how?
DDP Level One and Two training needs to be run by a DDPI approved certified Trainer, however, one-day training in these approaches are provided by many people. You could contact via email someone on the Find a Practitioner  page who is a Practitioner or someone who is in the process of being certified. They won’t all be providing one-day training but they might know someone who does.Alternatively you could email the DDPI at Contact DDPI, or email your country’s Network site (Contact DDP Connects UK or Contact DDP USA & Canada) for more information.
We are parents of 2 adopted children and would like someone to help us but are not sure if DDP is the best therapy? Who can help us decide?
You could visit Is DDP right for my family? to see if this answers any of your questions. You could also contact the nearest Practitioner to you in Find a Practitioner as they may be able to help.
What do the icons next to some links mean?
The icons indicate what the linked item actually is.
This icon means the link will go to a Library ResourceThis icon means that the link is a downloadable document, typically a PDF
What sort of document formats do you have available on this website?
We have documents available to download that are PDFs, Word and PowerPoint documents. Please visit Documents on this website for more information.
What are the Copyright details for documents made available on this website, can I print a PDF?
Information on downloading and using documents made available on this website can be found on the Documents on this website page.
How do I ask you about my personal data?
You will find information on how to contact us about your personal data on our Privacy Policy page.

Booking Events & Training

Currently all events and trainings that have available tickets to purchase online through this website are organised by DDP Connects UK CIC.

In order to book/purchase a ticket for an event or training advertised on this website you must provide us with all required information on the booking form. We ask for this data in order to keep track of people who have completed training needed for DDPI Certification, in order to complete online payments through payment gateways, and for event registration. Please see our Privacy Policy.

You must ensure that all the information you provide is accurate. You are responsible for checking your information before and after booking/ticket purchase and in any correspondence with us and letting us know immediately if there are changes. Please contact bookings@ddpnetwork.org to request changes to your booking, providing your booking details and a copy of your booking confirmation email if possible.

If you select to ‘Pay Offline’, you will be emailed instructions on how to pay via BACs or your online Banking system. All bookings are considered Pending until we mark them as Confirmed. We reserve the right not to confirm a booking until full payment has been received.

We do not accept cheques or credit card payments directly, we only accept online payment through PayPal and BACS/bank transfer.

Please see the Terms of Service for our full terms and conditions.

Invoice Details – Please provide invoicing details. If Self-Funding and invoicing details are the same as your details you may copy your information to this section. If not self-funding please use this section to provide details about your funding Organisation, NHS Body or Local Authority.

Substitutions – Substitutions for attendees are welcome and are arranged at our discretion, please contact bookings@ddpnetwork.org with your substitution information as soon as possible before the event.

Cancellations – We reserve the right to levy a fee in the event of user booking/ticket cancellation. More than eight weeks prior to the event, fee is 25% of the purchase ticket price; between four and eight weeks prior, fee is 50% of the purchase ticket price; less than four weeks: fee is 100% of the purchase ticket price.

Please contact bookings@ddpnetwork.org to request a cancellation, providing your booking details and a copy of your booking confirmation email if possible.

Any applicable refunds should be made within 14 working days.

Tickets – We do not provide separate tickets sent through the mail. Please print out and use your booking confirmation email as a proof of your booking.

Bookings funded by NHS Bodies and Local Authorities

If you are funded by an NHS Body or Local Authority, an official Purchase Order is likely to be be needed before we can issue an invoice. A Purchase Order (PO) is a document issued by your organisation and sent to us. Your organisation will only accept our invoice if the PO number is added.

This process can take a few weeks and we do not want this to delay your booking. If DDP Connects UK is not set up as a supplier of services please start this process at the same time as requesting an official Purchase Order number.

You are responsible for ensuring that funding is available and requesting an official Purchase Order number from your NHS Body or Local Authority.

Please follow these steps:

  1. On the booking form select ‘An NHS Body or Local Authority’ under How are you funding this booking?.
  2. Fill in all the fields on the booking form. For the Invoicing Details section provide your NHS Body or Local Authority information.
  3. You will shortly receive a “pending booking” confirmation email. Your booking “Reference ID” number is included in this email.
  4. You MUST inform your NHS Body or Local Authority and request an official Purchase Order number from them as soon as possible. This is your responsibility. If DDP Connects is not already a supplier of services we will need to be set up as a supplier before a PO number can be sent to us.
  5. Any forms or information requests from your NHS Body or Local Authority should be sent to bookings@ddpnetwork.org – please include all your booking information and Reference ID.
  6. If your NHS Body or Local Authority does NOT require a Purchase Order number you must let us know by emailing bookings@ddpnetwork.org immediately.
  7. Once the Purchase Order number has been received we will issue an invoice and send through payment instructions.

Please contact us on bookings@ddpnetwork.org if there are any issues or you have any questions.

Bookings funded by Organisations requiring an invoice

If you are funded by an Organisation requiring an invoice please follow these steps:

  1. On the booking form select ‘An Organisation that requires an invoice’ under How are you funding this booking?.
  2. Fill in all the fields on the booking form. For the Invoicing Details section provide your Organisation information.
  3. You will shortly receive a “pending booking” confirmation email. Your booking “Reference ID” number is included in this email.
  4. We will issue an invoice to your Organisation and send through payment instructions.

You are responsible for ensuring that funding is available from your Organisation.

Please contact us on bookings@ddpnetwork.org if there are any issues or you have any questions.