Help

Please us the search facility at the top of each webpage to find what you are looking for. You can contact the DDP Network via the Contact page.

For more information about the DDP Network, please visit About the Network. Links to our Privacy Policy, Terms of Service can be found at the bottom of each webpage.

Go to:

• FAQs
• Booking Events & Training

FAQs

Booking Events & Training

Events and training that have available tickets to purchase online through this website are organised by either DDPI Worldwide or DDP Connects UK CIC.

The contact emails for each organisation are as follows:

DDPI Worldwide run events and training: ddpi.admin@ddpnetwork.org

DDP Connects UK run events and training: bookings@ddpnetwork.org

In order to book/purchase a ticket for an event or training advertised on this website you must provide us with all required information on the booking form. We ask for this data in order to keep track of people who have completed training needed for DDPI Worldwide Certification, in order to complete online payments through payment gateways, and for event registration. Please see our Privacy Policy.

You must ensure that all the information you provide is accurate. You are responsible for checking your information before and after booking/ticket purchase and in any correspondence with us and letting us know immediately if there are changes. Please use the contact details above to request changes to your booking, providing your booking details and a copy of your booking confirmation email if possible.

Please contact us using the emails above if there are any issues or you have any questions.

DDPI Worldwide run events and training

Please pay by Credit or Debit Card via the checkout form, you will be sent to Stripe to make payment.

All bookings are considered Pending until we mark them as Confirmed. We reserve the right not to confirm a booking until full payment has been received.

We do not accept checks/cheques or credit card payments directly.

Please see the Terms of Service for our full terms and conditions and our Privacy Policy to see what data is collected and stored by DDPI Worldwide.

Invoices are available on request, please get in touch via our Contact form for next steps.

Substitutions – Substitutions for attendees are arranged at our discretion up to 4 weeks before before an event. We will only make a substitution change once for each booking. This is to allow us time to resell the place. Please contact with your substitution information as soon as possible before the event.

Cancellations – We reserve the right to levy a fee in the event of user booking/ticket cancellation. More than eight weeks prior to the event, fee is 25% of the purchase ticket price; between four and eight weeks prior, fee is 50% of the purchase ticket price; less than four weeks, fee is 100% of the purchase ticket price. Unforeseen cancellation request – such as a Medical emergency/ death of a close family member – we require you to provide written evidence. In this circumstance we will move your booking onto another training.

Please contact ddpi.admin@ddpnetwork.org to request a cancellation, providing your booking details and a copy of your booking confirmation email if possible.

Any applicable refunds should be made within 14 working days. Refunds will only be credited back to the original payment method.

Tickets – We do not provide separate tickets sent through the mail. Please print out and use your booking confirmation email as a proof of your booking.

DDP Connects UK run events and training

If you select to ‘Pay Offline’, you will be emailed instructions on how to pay via BACs or your online Banking system. All bookings are considered Pending until we mark them as Confirmed. We reserve the right not to confirm a booking until full payment has been received.

We do not accept cheques or credit card payments directly.

Please see the Terms of Service for our full terms and conditions and our Privacy Policy to see what data is collected and stored by DDP Connects UK & DDPI Worldwide.

Invoice Details – Please provide invoicing details. If Self-Funding and invoicing details are the same as your details you may copy your information to this section. If not self-funding please use this section to provide details about your funding Organisation, NHS Body or Local Authority.

Substitutions – Substitutions for attendees are welcome and are arranged at our discretion, please email the Bookings Contact email above with your substitution information as soon as possible before the event.

Cancellations – We reserve the right to levy a fee in the event of user booking/ticket cancellation. More than eight weeks prior to the event, fee is 25% of the purchase ticket price; between four and eight weeks prior, fee is 50% of the purchase ticket price; less than four weeks: fee is 100% of the purchase ticket price.

Please use the Bookings Contact email above to request a cancellation, providing your booking details and a copy of your booking confirmation email if possible.

Any applicable refunds should be made within 14 working days.

Tickets – We do not provide separate tickets sent through the mail. Please print out and use your booking confirmation email as a proof of your booking.

Bookings funded by NHS Bodies and Local Authorities

If you are funded by an NHS Body or Local Authority, an official Purchase Order is likely to be be needed before we can issue an invoice. A Purchase Order (PO) is a document issued by your organisation and sent to us. Your organisation will only accept our invoice if the PO number is added.

This process can take a few weeks and we do not want this to delay your booking. If DDP Connects UK is not set up as a supplier of services please start this process at the same time as requesting an official Purchase Order number.

You are responsible for ensuring that funding is available and requesting an official Purchase Order number from your NHS Body or Local Authority.

Please follow these steps:

1. On the booking form select ‘An NHS Body or Local Authority’ under How are you funding this booking?.
2. Fill in all the fields on the booking form. For the Invoicing Details section provide your NHS Body or Local Authority information.
3. Confirm you have read the Terms & Conditions, have read and understood our Cancellation Policy, and consent to your submitted details being collected and stored by DDP Connects UK & DDPI Worldwide, then click Pay Offline.
4. You will shortly receive a “pending booking” confirmation email. Your booking “Reference ID” number is included in this email.
5. You MUST inform your NHS Body or Local Authority and request an official Purchase Order number from them as soon as possible. This is your responsibility. If DDP Connects is not already a supplier of services we will need to be set up as a supplier before a PO number can be sent to us.
6. Any forms or information requests from your NHS Body or Local Authority should be sent to the Bookings Contact email above – please include all your booking information and Reference ID.
7. If your NHS Body or Local Authority does NOT require a Purchase Order number you must let us know by emailing the Bookings Contact email above immediately.
8. Once the Purchase Order number has been received we will issue an invoice and send through payment instructions.

Please contact us at the Bookings Contact email above if there are any issues or you have any questions.

Bookings funded by Organisations requiring an invoice

If you are funded by an Organisation requiring an invoice please follow these steps:

1. On the booking form select ‘An Organisation that requires an invoice’ under How are you funding this booking?.
2. Fill in all the fields on the booking form. For the Invoicing Details section provide your Organisation information.
3. Confirm you have read the Terms & Conditions, have read and understood our Cancellation Policy, and consent to your submitted details being collected and stored by DDP Connects UK & DDPI Worldwide, then click Pay Offline.
4. You will shortly receive a “pending booking” confirmation email. Your booking “Reference ID” number is included in this email.
5. We will issue an invoice to your Organisation and send through payment instructions.

You are responsible for ensuring that funding is available from your Organisation.