These Terms of Service apply to all sites within the DDP Network; including but not limited to DDP Network, DDP Connects UK, DDP USA & Canada, DDP Members and DDP Portal, and also the bodies DDPI and DDP Connects UK CIC.
The terms “DDP Network” or “DDPI” or “DDP Connects UK“ or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
OVERVIEW
This website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use any information included in this website for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of any access you may have to your profile or any other part of the website where access is possible.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse access to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is not stored on this website.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
You understand that the content of the pages of this website is NOT intended to replace or supplant a professional assessment by a competent, trained, and knowledgeable medical, psychological, mental health, or child development professional. It is merely intended to provide general information regarding adoption, attachment, bonding, and related issues. If assessment, treatment, advice, or other expert assistance is required, the services of a competent professional should be sought. Only a person with extensive knowledge, experience, and training in the assessment and treatment of attachment disorders should diagnose or treat the conditions described on these pages.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our services, such as trainings, conferences or other events, and membership of DDPI are subject to change without notice.
We reserve the right at any time to modify or discontinue any service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5.1 – PRODUCTS OR SERVICES
Certain services may be available exclusively online through the website. They may have limited quantities and are subject to withdrawal or cancellation as necessary.
We have made every effort to display as accurately as possible the colours and images within this website. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of services or service pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any service at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5.2 – PAYMENT OF MEMBERSHIP AND CERTIFICATION FEES TO DDPI
DDPI Membership is dependant on prompt payment of all applicable DDPI Membership fees.
These include, but are not limited to the following:
- Initial Practitioner Certification Fee – due at the start of the DDP Practitioner Practicum
- Final Practitioner Certification Fee – due at the end of the DDP Practitioner Practicum
- Annual Membership Fee – due yearly for all DDPI Members, after certification as a DDP Practitioner has been completed
- Consultant Certification Fee – due at the start of the DDP Consultant Practicum
- Organisation Certification Fee – due at the start of the DDP Organisation Practicum
All fees are subject to change. Please see the DDPI Fees page to download all up-to-date fees.
Before April 1, 2022, DDPI collected and administered all fees from people resident in the North and South America, Australia, New Zealand, Mainland Europe, Asia and Africa. DDP Connects UK collected and administered all fees from people resident in the United Kingdom and the Republic of Ireland.
From April 1, 2022, DDPI collects and administers all fees globally.
To ensure the smooth running of DDPI, both DDPI and DDP Connects UK have access to all Membership data (please see our Privacy Policy).
DDP Area Organisations and contact emails
DDPI – ddpi.admin@ddpnetwork.org
DDP Connects UK – gill.maxwell@ddpnetwork.org
Notification of fees due
It is YOUR responsibility to make sure DDPI has an up-to-date and accessible email address for you, to send notification emails to.
- Annual Membership Fees – You will be emailed every year notifying you of payments due, the amount and by which date, by DDPI
- Practicum Application Fees (Initial and Final Practitioner, Consultant, Organisation) – You will be emailed instructions, including the amount and date due, by your Primary Consultant and/or DDPI
Paying fees through the website
In order to pay DDPI Membership fees through this website you must provide us with all required information on the payment forms. We ask for this data in order to keep track of people who have paid their fees, in order to complete online payments through payment gateways, to complete ‘offline’ invoicing, and to administer DDPI Memberships. Please see our Privacy Policy.
You must ensure that all the information you provide is accurate. You are responsible for checking your information before and after fee payments/invoice requests and in any correspondence with us and letting us know immediately if there are changes.
Please contact DDPI as soon as possible if there are any changes to your submitted details, providing payment reference number, your details and a copy of your payment confirmation email if possible.
How to pay
People resident in;
- North and South America, Australia, New Zealand, Mainland Europe, Asia and Africa: can pay by PayPal, Credit or Debit card or select ‘Offline’ to receive an invoice and pay using Zelle® or Wise.com (formally TransferWise).
- UK and Ireland: can pay by PayPal, Credit or Debit card, or select Bank Transfer to receive an invoice.
People can request that their Organisation pay their DDPI Membership fees. Please see section below.
If you select to pay by ‘PayPal, Credit or Debit card’ you will be sent to the PayPal website to complete payment, please see PayPal’s own Terms and Privacy Policy for more information. We DO NOT store credit or debit card information on this website.
Refunds/Cancellations – We reserve the right to retain all paid DDPI Membership fees, regardless of when a Membership is cancelled, except within 14 working days of fee payment, starting the day after the day on which the payment was made. Refund of fee payment will result in cancellation of DDPI Membership unless there are extenuating circumstances, and the reason is agreed upon by the DDPI Board.
Please contact your applicable DDP Area Organisation to request a cancellation, providing payment reference number, your details and a copy of your payment confirmation email if possible.
Any applicable refunds should be made within 14 working days.
DDPI Member fees paid by Organisations
In order for an Organisation to pay the DDPI Membership fees on behalf of you, an employee, you must select this option on the Fee Payment form and fill in all required details about you and your Organisation.
Please contact DDPI immediately if there are any problems.
DDPI
Your organization/employer will be will be invoiced separately. You will receive a copy.
Please note: DDPI will not be accepting payments that require Purchase Orders to be set up. If your Employer has previously required a PO number to pay your fee, please discuss this with them and then get in touch with DDPI at ddpi.admin@ddpnetwork.org for next steps.
SECTION 5.3 – EVENT & TRAINING BOOKINGS
The following terms apply to ‘Events’ and ‘Trainings’ whether held online or at a venue.
In order to book/purchase a ticket for an event or training advertised on this website you must provide us with all required information on the booking form. We ask for this data in order to keep track of people who have completed training needed for DDPI Certification, in order to complete online payments through payment gateways, and for event registration. Please see our Privacy Policy.
You must ensure that all the information you provide is accurate. You are responsible for checking your information before and after booking/ticket purchase and in any correspondence with us and letting us know immediately if there are changes. Please contact bookings@ddpnetwork.org to request changes to your booking, providing your booking details and a copy of your booking confirmation email if possible.
5.3.1 DDP Connects UK Trainings and Events
Unless stated otherwise we automatically require you to ‘Pay Offline’, you will be emailed instructions on how to pay via BACs or your online Banking system. You can also select to Pay Offline from the ‘Select how you want to pay’ dropdown if this is present.
We do not accept cheques or credit card payments directly.
All bookings are considered Pending until we mark them as Confirmed. We reserve the right not to confirm a booking until full payment has been received.
i. Substitutions – Substitutions for attendees are welcome and are arranged at our discretion, please contact bookings@ddpnetwork.org with your substitution information as soon as possible before the event.
ii. User booking/ticket cancellation – We reserve the right to levy a fee in the event of user booking/ticket cancellation. More than eight weeks prior to the event, fee is 25% of the purchase ticket price; between four and eight weeks prior, fee is 50% of the purchase ticket price; less than four weeks: fee is 100% of the purchase ticket price.
Please contact bookings@ddpnetwork.org to request a cancellation, providing your booking details and a copy of your booking confirmation email if possible.
Any applicable refunds should be made within 14 working days.
iii. DDP Connects UK cancellation – DDP Connects UK reserves the right to postpone or cancel events.
- If a scheduled event cannot go ahead and this can be foreseen, for example, due to insufficient registrations, pandemic or government restrictions regarding events DDP Connects UK will provide those registered for the training with at least 28 days’ notice of postponement or cancellation.
- In the event of postponement DDP Connects UK will provide an alternative date for the training and will make every effort to provide this in a timely manner. You will have the option of rescheduling for the new dates or receiving a full refund of registration fees
- In the event of cancellation DDP Connects UK will refund some or all of the ticket price paid for the event to the person registered to attend or the agency that registered the person’s attendance.
- Any applicable refunds should be made within 14 working days.
- If a training event is postponed or cancelled DDP Connects UK will not be responsible for any expense incurred apart from the ticket price. Self funding individuals will be refunded in full, individuals funded by organisations, such as NHS Trusts or Local Authorities will incur an administration charge and 80% of the total fee will be refunded per place booked.
- In the event that the named DDP UK Connects event facilitator/trainer cannot deliver the training due to, for example illness, DDP Connects UK reserves the right to replace the named facilitator/trainer with a facilitator/trainer of equivalent DDP certification.
iv. For User booking/ticket cancellation and DDP Connects UK cancellation – In the event that a scheduled event has to be cancelled in circumstances:
- Beyond anyone’s control, that is circumstances that are external to both parties, unforeseeable, and unavoidable: a force majeure such as a pandemic, extreme weather
and/or - Illness or death within the trainer’s close family
DDP Connects UK will make every effort to provide an alternative date for the training and will make every effort to provide this in a timely manner or will refund the ticket price as per the conditions stated in clause iii.c. above.
v. Tickets – We do not provide separate tickets sent through the mail. Please print out and use your booking confirmation email as a proof of your booking.
If your booking is funded by a Organisation, NHS Trust or Local Authority the process differs than for self-funding individuals. Do NOT use PayPal if the option is available.
Bookings funded by NHS Bodies and Local Authorities
Applicants funded by NHS Bodies or Local Authorities must submit their bookings by selecting ‘An NHS Body or Local Authority’ on the booking form.
If you are funded by an NHS Body or Local Authority, an official Purchase Order is likely to be be needed before we can issue an invoice. A Purchase Order (PO) is a document issued by your organisation and sent to us. Your organisation will only accept our invoice if the PO number is added.
You are responsible for ensuring that funding is available and requesting an official Purchase Order number.
We are not responsible for the Purchase Order process of your NHS Body or Local Authority.
Instructions for the process of booking with funding from an NHS Body or Local Authority can be found on the help page and are in the email sent to you pending confirmation.
You must notify DDP Connects UK via bookings@ddpnetwork.org of any problems or changes immediately.
Bookings funded by Organisations requiring an invoice
Applicants funded by Organisations requiring an invoice must submit their bookings by selecting ‘An Organisation that requires an invoice’ on the booking form.
You are responsible for ensuring that funding is available from your Organisation.
Instructions for the process of booking with funding from Organisations requiring an invoice can be found on the help page and are in the email sent to you pending confirmation.
You must notify DDP Connects UK via bookings@ddpnetwork.org of any problems or changes immediately.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all services available. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates that are held by us or third-party services, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission or the collection of personal information through the website is governed by our Privacy Policy.
10.1 USER PROFILE ACCOUNTS
In order to be included on the Practitioners, Trainers and Consultants page, a professional must be certified or be becoming certified by the DDPI in DDP.
They must also agree to the public display of their professional details including name, certification level, qualifications, address (country and at least county/state) and contact details (including professional email address).
DDP Network, DDPI and DDP Connects UK accept no responsibility or liability for the accuracy of information provided by individuals for their profiles. We reserve the right to decide whether an individual has a profile included in this website as well as the right to remove an individual’s profile at any time. Payment of the DDPI annual fee does not automatically ensure inclusion of an individual’s profile on this website. Membership of DDPI does not include the right to have a profile included on the DDP Network website.
Access to a user profile account is determined by DDP Network, DDPI and DDP Connects UK only. We reserve the right to grant or remove access to a user profile account at any time for any reason.
By gaining access to your user account you agree to follow all applicable sections of these terms and conditions and to use the account in good faith. You may access and change your Profile About and Profile Contact details and visibility where applicable. You may not change your Profile DDPI and Profile DDP Connects UK details as these are determined by DDPI and DDP Connects UK, instead please make a request through your Profile Data Management section or contact site.privacy@ddpnetwork.org.
You may request at any time changes to your user profile via site.privacy@ddpnetwork.org. You may request removal from all DDP Network sites at any time. Please see our Privacy Policy for more information.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service or product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Dyadic Developmental Psychotherapy Training Institute or DDP Connects UK CIC, any directors of the latter two organisations, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Dyadic Developmental Psychotherapy Training Institute or DDP Connects UK CIC, any directors of the latter two organisations, officers, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
These Terms of Service were last updated March 2022.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent through our contact form.